'Dusty Oak' Fabric by the Metre (Warm Ivory/ Pale Beige)

Roman Blinds & Valances: Window treatment orders are targeted for dispatch within three weeks, though we are able to ship out many orders ahead of schedule. We use DHL or FedEx with typical transit time of 3-7 days. Majority of our clients receive their packages within three weeks from date of order, but if our pipeline happens to be busy – especially during holiday season – we do ask for your patience and aim for delivery in four weeks.

*Some roman blinds and valances with trims *may* take up to six weeks as our trims are sourced from Turkey & USA, thereby adding to our processing timeline in some instances.

Swatches & Fabrics: Fabric samples and fabric bought by meter are typically delivered within seven days of order.

Cushion Covers: We do NOT sell pillow covers standalone. They are sold and dispatched only as part of window treatment orders. Please see above for applicable timelines accordingly.

If there are any delays due to non-availability of fabric, or holds by customs officials for inspection, we will write to you as soon as possible.

OF NOTE

• All import duties and taxes are included in our prices for shipments to the United Kingdom. For shipments to other European countries, our prices do *not* include import duties and taxes that the individual countries may impose. Buyers are solely responsible for paying any import taxes and duties once the shipment reaches their country.
• We cannot deliver to PO Box numbers so please provide a non-PO delivery address at checkout.
• FedEx offers contactless delivery for most orders and will leave the parcel at your doorstep while retaining photographic proof of delivery, while DHL requires a signature upon receipt. If no one is available to sign for the package, DHL will reattempt delivery two more times.
• Please note that we cannot coordinate deliveries on your behalf. If you miss delivery thrice from any carrier, the package will be returned to us. In such cases, we do not provide refunds or re-shipping.

For detailed information on returns & cancellations, please click HERE. 

Since each article at The White Window is cut and tailored to our customers’ exact specifications, by default, we do not accept any returns. 

We recommend ordering fabric samples before placing an order as computer monitors/device screens can affect colour representation and we do not accept returns based on feedback on colour variance or personal aesthetic preferences. 

From start to finish, every single product is manually handled from picking and cutting of fabric to sewing, ironing, folding and wrapping. In light of this rather intense human process, it’s not uncommon for end products to sometimes show minor signs of handling such as light tailor chalk marks, a rare stray thread, or specks of smudge from fabric production run. These minor flaws are unfortunately unavoidable, and we therefore do not accept requests for replacements or returns on these bases under any circumstances.

We follow standard industry guidelines for constructing custom window treatments, which include articles sewn with joining hems to achieve custom widths. Since joins are necessary to achieve certain sizes, we do not offer any compensation, return or replacement whatsoever on account of necessary joining hems.

Under rare circumstances where we may have made a mistake, we do consider returns on a case-by-case basis only as long as any issues/faults are communicated within five business days of receipt of merchandise. 

Cancellation of orders will result in a 100% refund only if work has not started on the products. In most cases, work starts on orders within 2-3 hours of order being placed. After that, only the value of the order less costs incurred up to that point can be refunded. Since made-to-measure products are unlikely to be able to be resold, we do not offer refunds for cancellations after the order is ready.